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Article | January 2020
Cultural Competency Training
Cigna HealthcareSM is committed to building a trusted network of providers so we may connect our customers, your patients, with truly personal health care. To further demonstrate this commitment, Cigna Healthcare has created cultural competency training courses specifically for providers and office staff participating in our network.
Available Courses
The Delivering Cultural Responsive Care: Community Curriculum covers community characteristics, health care patterns, as well as cultural values, beliefs, and behaviors using a story telling approach.
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Course Title (ID#)
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Course Description
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Gender Disparity in CAD and Statin Use (CL0AL0002w)
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Gain awareness about gender disparity of statin use in women with Coronary Artery Disease (CAD). Glean insights from the latest research and discover how implicit bias impacts patients. The Illinois Academy of Family Physicians designates this web based enduring material for a maximum of 0.50 AMA PRA Category 1 for .5 credit™.
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Developing Cultural Agility (EN0AL0076w)
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Develop cultural agility by examining assumptions and cultural competency best practices. This 40 minute course serves as a primer for the Delivering Culturally Responsive Care: Hispanic Community curriculum.
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Delivering Culturally Responsive Care: Hispanic Community Course 1 of 3 (EN0AL0077w)
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Discover Hispanic community characteristics and health care patterns in just 35 minutes.
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Delivering Culturally Responsive Care: Hispanic Community Course 2 of 3 (EN0AL0078w)
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Explore Hispanic cultural values, beliefs, and behaviors during this 30 minute course.
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Delivering Culturally Responsive Care: Hispanic Community Course 3 of 3 (EN0AL0079w)
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Leverage Hispanic cultural values, beliefs and practices to increase patient engagement after completing this 40 minute course.
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Diabetes Among South Asians: Overview module 1 of 3 (EN0AL0913d)
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Address key health disparities found within the South Asian population, including a deeper exploration into certain sub populations.
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Diabetes Among South Asians in the U.S.: Three Case Studies module 2 of 3 (EN0AL0914d)
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Gain appreciation for expanding clinical awareness related to culturally driven disparities through unique case studies. Leverage insights and assess factors that help patients engage in healthy lifestyle changes.
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Diabetes Among South Asians in the U.S.: Patient Card module 3 of 3 (EN0AL0915d)
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Gain culturally relevant insights and share this brochure, available in English, Hindi, Nepali, and Urdu, with your South Asian patients to help increase diabetes self-management. Diabetes Patient Education – English [PDF] Diabetes Patient Education – Hindi [PDF] |
Print or download this PDF for all available cultural competency training courses [PDF]
How do I enroll?
Visit the Cigna Healthcare Learning Site and register as a new user. When creating your new user profile, you will need to use one of the following registration codes (case-sensitive):
- If you are a Cigna Collaborative Accountable Care (CAC) participating provider, please use code: CAC-2017
- If you are a Cigna-HealthSpring contracted provider use code: HealthSpring-2017
- All other Cigna Healthcare-contracted providers use this code: GeneralProviderNetwork-2017
Follow directions on the main page to locate the course you want to take!
These courses are provided at no charge and are restricted to use only by Cigna Healthcare participating providers and their staff. By accessing this site you are representing that you meet that criteria.
Health Practitioner Assessment
Sharpen your cultural competency skills through a self-guided learning opportunity. Complete the Cultural and Linguistic Competence Health Practitioner Assessment (CLCHPA), developed by the Georgetown University National Center for Cultural Competence. Your results are confidential and you will receive a customized list of professional development resources based on your strengths and opportunities.
Cultural Competency Training - Delegated Entities
Because health care is a cultural construct based on beliefs about the nature of disease and the human body, cultural issues are central to the delivery of health services.
Culture effects patient care by informing:
- Concepts of health and healing
- How illness, disease, and their causes are perceived
- The behaviors of patients who are seeking health care
- Attitudes toward health care providers
Learn how culture defines health care expectations for different communities — as well as how to manage those expectations to benefit physicians and patients.
Download Cultural Competency Training - Delegated Entities [PDF]
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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.
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The insurer is issuing the translated form on an informational basis and the English version is controlling for the purposes of application and interpretation.