Cultural Competency Training

Cigna is committed to building a trusted network of providers so we may connect our customers, your patients, with truly personal health care. To further demonstrate this commitment, Cigna has created cultural competency training courses specifically for providers and office staff participating in our network.

Available Courses

The Delivering Cultural Responsive Care: Community Curriculum covers community characteristics, health care patterns, as well as cultural values, beliefs, and behaviors using a story telling approach.

Print or download this PDF for all available cultural competency training courses [PDF]

How do I enroll?

Visit the Cigna Learning Site and register as a new user. When creating your new user profile, you will need to use one of the following registration codes (case-sensitive):

• If you are a Cigna Collaborative Accountable Care (CAC) participating provider, please use code: CAC-2017
• If you are a Cigna-HealthSpring contracted provider use code: HealthSpring-2017
• All other Cigna-contracted providers use this code: GeneralProviderNetwork-2017

Follow directions on the main page to locate the course you want to take!

These courses are provided at no charge and are restricted to use only by Cigna participating providers and their staff. By accessing this site you are representing that you meet that criteria.

Health Practitioner Assessment

Sharpen your cultural competency skills through a self-guided learning opportunity. Complete the Cultural and Linguistic Competence Health Practitioner Assessment (CLCHPA), developed by the Georgetown University National Center for Cultural Competence. Your results are confidential and you will receive a customized list of professional development resources based on your strengths and opportunities.

Cultural Competency Training - Delegated Entities

Because health care is a cultural construct based on beliefs about the nature of disease and the human body, cultural issues are central to the delivery of health services.

Culture effects patient care by informing:

• Concepts of health and healing
• How illness, disease, and their causes are perceived
• The behaviors of patients who are seeking health care
• Attitudes toward health care providers

Learn how culture defines health care expectations for different communities — as well as how to manage those expectations to benefit physicians and patients.

Download Cultural Competency Training - Delegated Entities [PDF]