Cultural Competency Training

Article | January 2020

Cultural Competency Training

Cigna is committed to building a trusted network of providers so we may connect our customers, your patients, with truly personal health care. To further demonstrate this commitment, Cigna has created cultural competency training courses specifically for providers and office staff participating in our network.

Available Courses

The Delivering Cultural Responsive Care: Community Curriculum covers community characteristics, health care patterns, as well as cultural values, beliefs, and behaviors using a story telling approach.

Course Title (ID#) Course Description
Gender Disparity in CAD and Statin Use (CL0AL0002w) Gain awareness about gender disparity of statin use in women with Coronary Artery Disease (CAD). Glean insights from the latest research and discover how implicit bias impacts patients. The Illinois Academy of Family Physicians designates this web based enduring material for a maximum of 0.50 AMA PRA Category 1 for .5 credit™.
Developing Cultural Agility (EN0AL0076w) Develop cultural agility by examining assumptions and cultural competency best practices. This 40 minute course serves as a primer for the Delivering Culturally Responsive Care: Hispanic Community curriculum.
Delivering Culturally Responsive Care: Hispanic Community Course 1 of 3 (EN0AL0077w) Discover Hispanic community characteristics and health care patterns in just 35 minutes.
Delivering Culturally Responsive Care: Hispanic Community Course 2 of 3 (EN0AL0078w) Explore Hispanic cultural values, beliefs, and behaviors during this 30 minute course.
Delivering Culturally Responsive Care: Hispanic Community Course 3 of 3 (EN0AL0079w) Leverage Hispanic cultural values, beliefs and practices to increase patient engagement after completing this 40 minute course.
Diabetes Among South Asians: Overview module 1 of 3 (EN0AL0913d) Address key health disparities found within the South Asian population, including a deeper exploration into certain sub populations.
Diabetes Among South Asians in the U.S.: Three Case Studies module 2 of 3 (EN0AL0914d) Gain appreciation for expanding clinical awareness related to culturally driven disparities through unique case studies. Leverage insights and assess factors that help patients engage in healthy lifestyle changes.
Diabetes Among South Asians in the U.S.: Patient Card module 3 of 3 (EN0AL0915d)

Gain culturally relevant insights and share this brochure, available in English, Hindi, Nepali, and Urdu, with your South Asian patients to help increase diabetes self-management.

Diabetes Patient Education – English

Diabetes Patient Education – Hindi

Diabetes Patient Education – Nepali

Diabetes Patient Education – Urdu

Print or download this PDF for all available cultural competency training courses [PDF]

How do I enroll?

Visit the Cigna Learning Site and register as a new user. When creating your new user profile, you will need to use one of the following registration codes (case-sensitive):

  • If you are a Cigna Collaborative Accountable Care (CAC) participating provider, please use code: CAC-2017
  • If you are a Cigna-HealthSpring contracted provider use code: HealthSpring-2017
  • All other Cigna-contracted providers use this code: GeneralProviderNetwork-2017

Follow directions on the main page to locate the course you want to take!

These courses are provided at no charge and are restricted to use only by Cigna participating providers and their staff. By accessing this site you are representing that you meet that criteria.

Health Practitioner Assessment

Sharpen your cultural competency skills through a self-guided learning opportunity. Complete the Cultural and Linguistic Competence Health Practitioner Assessment (CLCHPA), developed by the Georgetown University National Center for Cultural Competence. Your results are confidential and you will receive a customized list of professional development resources based on your strengths and opportunities.

Cultural Competency Training - Delegated Entities

Because health care is a cultural construct based on beliefs about the nature of disease and the human body, cultural issues are central to the delivery of health services.

Culture effects patient care by informing:

  • Concepts of health and healing
  • How illness, disease, and their causes are perceived
  • The behaviors of patients who are seeking health care
  • Attitudes toward health care providers

Learn how culture defines health care expectations for different communities — as well as how to manage those expectations to benefit physicians and patients.

Download Cultural Competency Training - Delegated Entities [PDF]

cultural competency training